Description:
Learn solid supervisory techniques in our flagship course. Discover strategies to supervise employees while exploring the latest trends in the federal workforce. Learn the basics of coaching, delegation, communication and motivation and discover the necessary ingredients to understand your new role.
Who Should Attend?
New supervisors, managers, team leaders and participants in supervisory development programs. Experienced supervisors can also update their leadership competencies. New managers should take Introduction to Management (MGMT7099D).
A recommended follow-up course is Federal Human Resources Management for Supervisors and Managers (PMGT7102D).
Tuition:
$1,649.00
Credits:
3.0 CEU's
Class Type:
This course is currently being offered in the following training modalities:
- Online
- Virtual Instructor-Led - SUPV7001A
- Class Length: This class is listed as a 5 day course.
- Virtual Instructor-Led - SUPV7001A
- In-Person Classroom
- Introduction to Supervision - SUPV7001D
- Class Length: This class is listed as a 5 day course.
- For in-person training sessions, participants are required to download the course materials to a personal device (e.g., laptop or tablet) and bring their device to class for use during classroom instruction.
- Introduction to Supervision - SUPV7001D
- On-site
Learning Outcomes:
- Demonstrate your interpersonal skills and decisiveness
- Build effective groups or teams
- Successfully transition to a supervisory position
- Recognize the "big 10" most common problems facing government supervisors
- Provide feedback that motivates employees
- Delegate work confidently and manage employee performance
- Manage a diverse workforce
- Define and meet customer expectations
- Identify staff training needs
- Module 1
- Introduction to the Course
- Module 2
- Transitioning Into Supervision
- Module 3
- Building Quality Relationships Through Effective Communication
- Module 4
- Inspiring a Motivated and Committed Workforce
- Module 5
- Maximizing Your Cultural Competence
- Module 6
- Managing and Resolving Conflict
- Module 7
- A Model for Performance Excellence
- Module 8
- Analyzing and Addressing Performance Problems
- Module 9
- The Supervisory Challenge